How to Troubleshoot Videos that Will Not Play


It’s frustrating when you can’t get a video to play! (I know this feeling well.)

Watch this video (if you can) and review the steps below the video to learn what you can do when a video won’t play:

Troubleshooting Videos that Won't Play

Go through the checklist below to rule out what the cause might be:


  • First make sure your device and the apps on the device are all updated.
  • Next make sure the memory space is not full nor close to full.
  • Try playing the video on a different device.
  • Clear your cache/history in your web browser so you are not reloading an old page.
  • Try to play the video on a different web browser. 
  • Check to make sure your privacy settings in both your device and web browser are allowing pop ups, and videos to play on the URL they are on.
  • Make sure you have enough bandwidth and a strong internet connection.



If you go through the entire checklist above and none of them seem to be the cause for a video not playing, then it’s time to reach out to the host of the site (In the Academy it’s me) to see if they can help.